Shipping
All orders are shipped via Australia Post with postage calculated at checkout. Our made to order art prints are dispatched by our print house partner in Brisbane. All other products are shipped from our studio.
Standard Post | Fully trackable
Express Post | Fully trackable, the fastest option available. All orders are processed in the order in which we receive them - choosing Express Post doesn't mean your parcel will be packed ahead of others. It does mean your parcel will arrive more quickly once it's with Australia Post.
If you need your order a hurry, please contact us prior to ordering to discuss rush order options.
We're located in Noosa, on the Sunshine Coast in Queensland, Australia. All artwork is handpainted by artist Megan Price.
Art prints are fine art, museum grade quality ~ printed professionally in Brisbane by a small local team.
Notebooks and totes are printed in Australia by local companies.
Payment options are available at checkout via Stripe and Paypal.
Order Cancellation
If you wish to cancel your order you can do so prior to shipping. Orders cancelled are subject to a 15% Restocking & Admin Fee, which will be deducted from the refund given.
If the order is cancelled due to an issue on our behalf, you will be given a 100% refund.
Returns & Exchanges Policy
Returns/exchanges are not available for change of mind.
All made to order art prints and custom artwork is non-refundable so please choose carefully.
The cost of return shipping (both ways) is the buyer's responsibility
Original shipping fees are non-refundable
If you are unhappy with your item/s upon receipt, please contact us.
If eligible for return, once the item/s are received back to our studio, we will process the refund/exchange within 7-10 business days.
The returned item/s must be shipped back to us within 7 days of starting the return process.
The refund will be paid back to the original payment method (i.e PayPal, credit card)
Whilst Megan Elizabeth cannot be held responsible for item/s lost during transit, please contact us immediately if your parcel has been delayed or not delivered on time. We will do our best to resolve this issue with Australia Post and get your parcel to you!
Faulty/Damaged Items
If you find your item/s to be faulty upon receipt, please contact us within 48 hours of receipt via the contact form or direct email (the address is provided on the card with your order). We will respond ASAP to resolve your problem.
In the case of damaged item/s you will be asked to provide a photograph of the item(s) in question - to speed the process up it is recommended that you include photographs in your first email.